Support
Help Center
MyNEXO · Versión en español
Contact us
If you have a question, a technical issue, or want to report something, write to us directly. We respond within 24–48 business hours.
Frequently asked questions
How do I cancel my subscription?
On iOS: iPhone Settings → your name → Subscriptions → MyNEXO → Cancel. On Android: Google Play → Subscriptions → MyNEXO → Cancel. Cancellation takes effect at the end of the current billing period.
How do I delete my account?
Inside the app go to Profile → Settings → Delete account. This action is immediate and irreversible. If you have trouble, email us at
support@mynexoapp.site.
How do I reset my password?
On the login screen tap "Forgot your password?" and enter your email. You'll receive a link to set a new password.
How do I report a user or an event?
Inside the app, on the user's profile or on the event page, tap the menu (⋮) and select "Report". You can also email us directly at
support@mynexoapp.site.
How do I request a refund?
Refunds for purchases managed by the App Store or Google Play must be requested directly from Apple or Google. For any other issue write to us at
support@mynexoapp.site.
What languages is the app available in?
MyNEXO is available in Spanish, English, French, Italian, Portuguese, and German.
For privacy requests (data access, correction, or deletion) email us at support@mynexoapp.site with your name and the email address you registered with.